Counsellor


CARRIER Failure/Mistake ALERT:Innovation is only responsible for shipping products on the confirmed ship date. Once the carrier (UPS/FedEx or Truck) takes delivery of your order, Innovation Line cannot control ANY circumstances beyond the carrier’s published transit timetable. We wish we had control however there is nothing Innovation can do in situations wherein there are Delivery exceptions, Pending Status with no updates, Misrouting, Mishandling, or Damages. This also includes when carrier leaves only one or two packages and not the entire order. Again, these exceptions and late arrivals or missed IHD’s caused by carriers failures are not in any way the responsibility of Innovation Line.

 

Production Times: Please consult each webpage for current Production time and order accordingly to avoid delays. If production times are not correct on actual Purchase Orders, delays will result. Also, allow extra time if proofs are required.

Price Updates: Due to worldwide events beyond our control, prices are subject to change. Please check for current pricing adjustments and updates.

Less Than Minimum Quantities (LTM) & Self Promo Orders: Currently not available due to labor shortages.



 
About Us
 
Innovation Line (formerly known as Innovation Specialties) has been a supplier in the Promotional Products industry since 1983. From humble beginnings in our Founders’ garage, we have grown into an industry leading supplier with hundreds of employees and a vibrant multi-building campus serving your clients’ promotional marketing needs. Our product line is designed to promote any brand in a sophisticated, professional and yet, economical manner.
 
At Innovation Line, we know the business world is evolving at a rapid rate. To keep pace, we invest a substantial amount of time and money into our people, technology, printing and manufacturing equipment and physical plant infrastructure. We’re proud of the results which include being named a Counselor Magazine Top 10 Fastest Growing Supplier in 2013, 2014, 2015 and 2016. We consistently attain the highest Customer Service, Product Quality and Problem Resolution ratings of A+ and 5 Stars. We are honored by these accolades but nothing gets our team more excited than a thank you email from an appreciative distributor who was able to close a deal due to our creativity and flexibility. Innovation Line understands the challenges distributors face. It’s our mission to ensure your orders are handled in a timely, professional and streamlined manner.
 
Thank you for visiting, we hope to hear from you soon.
 
 
Innovation Line honors the Supplier/Distributor/End-User relationship and does not sell products directly to retail end-user customers.