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GENERAL INFORMATION
In such cases, we will make every effort to update the pricing on our website (Innovationline.ca) promptly. Please note that we are not liable for any pricing or item description/informational inaccuracies found in third-party platforms, (ie ESP, SAGE, DC & any other services) including but not limited to databases, online directories, printed catalogs, or email communications. This also includes any inaccurate product information or pricing errors quoted to end-users by distributor partners. Credits cannot be made nor returns accepted for any such issues that might arise.
The prices listed on our website (Innovationline.ca) are the most current and supersede any previously published prices. Pricing is effective as of the date of publication and remains subject to updates at any time.
SPECIAL FLYER & PROMOTIONAL PRICING:
PRODUCTION TIME, SHIPPING, WILL CALL & DISTRIBUTION LIST INFORMATION
PAYMENT TERMS: Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval.
PRODUCT SUBSTITIONS: Factory reserves the right to substitute/upgrade to a product of equal or greater value without prior notification.
RE-ORDERS: Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.
Product colours vary slightly from order to order.
PMS Colours & Imprinting Charges
- Domestic Items: $75.00(G). Production Time: 10 Days.
- 4 Colour Process Imprint Bags: $160.00(G). Production Time: 10 Days.
- Sublimated, OP, and OP3 Items: $100.00(G). Production Time: 10 Days.
- Awards/Acrylic Items: $75.00(G) plus cost of product, all set-ups and personalization charges. Production Time: 15 days, depending on complexity of design.
- No photo proofs available. If revisions are made to any pre-production proofs, a new pre-production proof charge that includes any additional art, die or screen charges will apply.
Spreadsheet is required for drop shipping to 3 or more locations.
Drop ship list must be sent, error free, 4 days prior to assigned ship date. Revisions to drop ship list cannot be accepted once the order enters our production.
Add $7.00(Z) for EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal.
Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors
A. Claims or questions regarding YOUR ENTIRE ORDER:
The photos must have the items laid out in a row, with defective units side by side. The photos must be taken at arms distance for evaluation, zooming in or close up photos magnifying a small area are not considered acceptable and will result in a claim denial.
Therefore, we require:
1. Orders up to 250 pcs – Up to 3 photos showing 12 defective items taken from different cartons. (Please label appropriately)
2. Orders up to 500 pcs – Up to 5 photos of 25 defective items taken from different cartons. (Please label appropriately)
3. Orders up to 1000 pcs or more – Up to 10 photos of 50 defective items taken from different cartons. (Please label appropriately)
Once claim is submitted and reviewed, the factory may request defective samples returned for further evaluation. The amount will be determined by the factory and claimant will be advised of such.
Failure to follow provided instructions or submission of clear images requested will result in a claim denial.
B. Claims or questions regarding items WITHIN YOUR ORDER:
If a claim is being made on a quantity of items within your order, the claimant must specify the number of defective items IN QUESTION. Our orders and each product are checked completely at the time of packaging, so an accurate count for questioned items is required (Our QC reports can be furnished upon request). NOTE: To begin the claim process, please send detailed photos of items taken from different cartons representing YOUR ISSUES ABOUT PRODUCTS CONTAINED IN YOUR order.
Therefore, we require:
1. Orders up to 250 pcs – up to 2 photos per the above criteria showing 5 defective items taken from different cartons. (Please label appropriately)
2. Orders up to 500 pcs – up to 4 photos of 10 defective items taken from different cartons. (Please label appropriately)
3. Orders up to 1000 pcs or more – up to 6 photos of 20 defective items taken from different cartons. (Please label appropriately)
Once submitted and reviewed the factory may request some defective samples returned for further evaluation, the amount if needed will be determined by the factory.
Failure to follow provided instructions or submission of clear images requested will result in a claim denial.
Factory may also require physical samples of the claimed defect product to be returned at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization. Credit cannot be issued without the pre authorized return of product.
Factory is not responsible for damages due to carrier mishandling or for any service failures incurred during transit. All claims must be made directly with the carrier. Shipments made on customer third party accounts create a direct relationship between the customer and the carrier (unfortunately, Innovation Line is unable to intervene).
It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.
| LINE 1 (Name) | LINE 2 (Title) | LINE 3 (Sponsor) |
| John | First Place Runner | Charlie Burger |
| Charlie | First Place Cyclist | Johnny |
(All artwork less than 10MB - Please email to art@innovation-line.com)
Artwork Guidelines:
For SPOT COLOUR PRINTING (Screen, Pad) or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colours only, no halftones or gradations).
For 4-COLOUR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK colour mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).
Upload Instructions:
It is preferred that your artwork is zipped or stuffed for faster upload/download. Also make sure the artwork is named after your PO# (i.e.: PO#12345.zip or PO#ABCD.sit).
Please click the button below to proceed with the artwork upload:
Artwork Submission Via e-mail:
CANADIAN Funds Payment accepted:
Email: CreditGroups@Innovation-Line.com
Phone: 800-421-4445 Ext.4
Fax: 310-437-6128
Innovation Specialties
Attn: Accounts Receivable
3-1750 The Queensway, Suite 414
Toronto, ON M9C 5H5
Email: CreditGroups@Innovation-Line.com
Phone: 800-421-4445 Ext.4
Fax: 310-437-6128
Insert Instructions and Charges.
Up to 5” x 7” - $0.65 G/per
Larger than 5” x 7” up to 8.5” x 11” - $1.25 G/per
Please add 1 day to production time. Please specify on PO where inserts are to be placed. Inserts must be received by factory to the address below 3 days prior to the scheduled ship date. Any delays will result in additional shipping days required. If applicable please confirm barcodes and QR codes function prior to shipping. Factory will not be responsible for testing.
When sending inserts please reference the PO number and SO number on shipping label.
Innovation Specialties
Attn: Ana or Freddy
5306 Beethoven St.
Los Angeles, CA 90066
Label Application Instructions and Charges for Customer Supplied Labels
Up to 2 5/8” x 1” - $0.25 G/per
Larger than 2 5/8” x 1” up to 4” x 2” - $0.50 G/per
Larger than 4” x 2” up to 6” x 4” - $1.55 G /per
Licensing Holograms - $0.32 G /per
Please add 2 days to production time. Please specify on PO where labels or holograms are to be placed. Labels or holograms must be received by factory to the address below 4 days prior to the scheduled ship date. Any delays will result in additional shipping days required. If applicable please confirm barcodes and QR codes function prior to shipping. Factory will not be responsible for testing.
When sending label or holograms please reference the PO number and SO number on shipping label.
Innovation Specialties
Attn: Ana or Freddy
5306 Beethoven St.
Los Angeles, CA 90066
Label Application Instructions and Charges for Factory Printed Labels (holograms not available)
Up to 2 5/8” x 1” - $0.45 G/per
Larger than 2 5/8” x 1” up to 4” x 2” - $0.95 G/per
Larger than 4” x 2” up to 6” x 4” - $2.50 G/per
Please add 2 days to production time. Please specify on PO where labels are to be placed. If sending preset label artwork please include with PO at time order is placed. If no preset artwork is sent factory will set up based on best size and fit for the label. Factory will size to correct label so print and artwork is legible.If applicable factory will confirm customer supplied barcodes and QR codes function after printing and prior to application.