• Production times are listed on each page with the appropriate product. (Please note special instructions may add time to published production times)

  • Orders should be emailed to and artwork to To avoid any delay in production or shipping time, your purchase order number and company name MUST be included in the subject line of both emails and all relevant information to produce your order should be clearly noted in the body of your order. On order submission, you will receive an automatic e-mail confirmation that your order has been received. If you do not receive this notification, then we have not received your order and cannot be responsible for any delays that may cause missing an in-hands or event date.

  • Canadian distributors placing orders for shipping within Canada will be charged in Canadian Dollars FOB Toronto, Vancouver or Calgary, based on Canadian website prices. If an order calls for shipping to any U.S. destination*, U.S. website prices FOB Los Angeles will be charged. The distributor must pay in U.S. Dollars either through a USD credit card, or with a check drawn on a USD bank account (subject to credit approval). The distributor does not need to have a U.S. address as long as the order is shipped to an end-user address in the U.S.*If the order is to be shipped to a California address, California state tax will be charged on the invoice as required by California state law. This is a requirement only for orders shipped to California addresses.

  • All orders are acknowledged by an automatic order confirmation e-mail upon processing. Read your order confirmation carefully and contact us promptly if corrections are required. Any changes to an order must be made in writing and approved by Innovation Line prior to changes becoming effective. Distributor is responsible for all production costs incurred (if any) prior to any order changes received by the factory. All orders are subject to standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All new customers are subject to credit approval before production can commence. Most credit approvals are completed 24 hours after receipt of order and credit information request. Delays resulting from credit approval are the responsibility of the Distributor.
  • Distributor Self Promo: Due to Capacity Constraints, Innovation Line may not be able to produce distributor self promos. This may be adjusted seasonally.

  • Production times are listed for each product on the website. Production times start 2 day after e-proof approval. Any special instructions may add to published production times. Production time can vary from published times as capacity constraints and seasonality may impact scheduling. Please consult the website for the most up-to-date information.
  • Payment Terms:Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval

  • Product Substitutions: Factory reserves the right to substitute/upgrade to a product of equal or greater value without prior notification.

  • Re-orders: Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.
    Product colours vary slightly from order to order.

  • Website Pricing: Website prices are subject to change without notice. All website pricing is based on our current costs. Natural disasters, worldwide economic conditions including, but not limited to, foreign governments altering their tax or monetary policies, the cost of raw materials rising (usually associated with the cost of oil) or other economic conditions could result in unforeseen price increases. Any such event may necessitate that we alter the pricing shown on this website. We are not responsible for pricing or information errors found in third party publications and websites (i.e., PPPC, ESP, SAGE, Impact, etc.) whether in a database, online, in print or by email blast, etc.

  • PMS Colours & Imprinting Charges

  • All Set-Up Charges, PMS Colour Match Charges, and Repeat Charges are "per colour", and/or, "per location". Each catalogue page shows applicable setup charges. PMS Colour Charge: $45.00 (G) per colour. All PMS colours are indicative of how they appear on a white substrate and may change depending on the colour of the item. We cannot guarantee exact colour matches on digitally printed inserts. Standard no charge PMS colours (coated) are:

  • Proofs: by fax or e-mail, $7.50(G), add 5 days to production time.

  • Ink Colour Change: $25.00(G)per colour change.

  • Assorted Colour: Minimum assortment of colours is 100 pieces per colour. For example if 250 assorted is requested, assortment will be 125 of two colours, if 500 of 4 colours is requested 125 per colour will be assorted, if 1000 of 3 colours is requested, 333 of each colour will be supplied. Assorting colours may result in an ink change charge of $25.00(G) if ink is not visible on assorted colour requested and customer will not be notified in advance of this charge. Factory reserves right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.


  • Pre-Production Proofs:
    • Domestic Items: $75.00(G). Production Time: 10 Days.
    • 4 Colour Process Imprint Bags: $160.00(G). Production Time: 10 Days.
    • Sublimated, OP, and OP3 Items: $100.00(G). Production Time: 10 Days.
    • Awards/Acrylic Items: $75.00(G) plus cost of product, all setups and personalization charges. Production Time: 15 days, depending on complexity of design.
    • No photo proofs available. If revisions are made to any Pre-Production Proofs, a new Pre-Production Proof charge that includes any additional art, die or screen charges will apply.

  • Speculative Samples: Currently Suspended. For most items $75.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Production Time: 3-5 working days for domestic products and 7-10 days for overseas samples. Please Note: Due to Capacity Constraints, Innovation Line may be not be able to product Speculative Samples at certain times. This may be adjusted seasonally.
  • Awards Line Speculative Samples:Currently Suspended$80.00(G) per item. Plus Setup Charge of $55.00(G) per colour and/or imprint methods, first column cost of the item, and cost of any additional colour per unit running charges and freight charges. Production Time: All speculative samples are custom made by hand and require 10 Days to produce.

  • Virtual Spec Samples: FREE – Please email your virtual requests to

  • Samples: Items totalling $10.00 net or less (based on our end quantity price) will be shipped for free. You can email your sample request to

  • Acrylic/Glass Award Samples: You can email your sample request Innovation Line does not inventory samples for every USA handmade acrylic or glass award. The award sample you ordered will be individually manufactured and this process will take from 3 to 15 days depending on the complexity. All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.


  • Less Than Minimum Charge: $60.00(G) plus first column price. Only select items within the catalog are available at less than minimum quantities. Absolute minimum is 50% of the first column quantity.

  • Awards Less Than Minimum Charge: $100.00(G) per item, contact Factory for absolute minimum. Absolute minimum is 50% of the first column quantity.

  • Cancellation Charge: $32.00(G), plus all production charges for work performed up to that date.

  • Overruns and Underruns: We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.


  • Self-Promos: Use end quantity standard service price and setup charge of $30.00(G) per colour. If requesting assorted colours, 100 pc per colour minimum must be met. Production Time: 15 Days. Excludes all OP, OP3, HT, and Award products- Note: Due to Capacity Constraints, Innovation Line may not be able to produce distributor self promos at certain times. This may be adjusted seasonally.

  • Special Flyer & Promo Pricing: Required details must be provided at the time of order placement. Invoice adjustments cannot be applied later.

  • Special Pricing (Provided by Sales Member) Requirement: Sales Promo code number and pricing must be indicated on order.

  • Promo Pricing Requirement: Promo code number must be indicated on order at time of order placement as it cannot be added later.


  • Blank Merchandise (all non Acrylic Award Products): End quantity pricing applies. For catalog quantities only, no less than minimum. Blanks typically ship within 48 hours. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per colour is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted.

  • Blank Acrylic/Glass Awards: End quantity standard service price. Goods will ship within 5-7 days. Must meet catalog minimums. Blank merchandise cannot be returned under any circumstances. All sales are final, returns are not accepted.


  • Shipping: We are not responsible for delays caused after goods leave our Canadian hub. We ship by Canpar unless instructed otherwise on your purchase order. For orders with strict deadline dates, we strongly suggest using Canpar which picks up on the same day the goods are ready at our facilities. There may be delays beyond our control when third-party couriers are requested (ie. FedEx or UPS) and we cannot be responsible for any missed deadlines that result. Claims must be made in writing within 30 days after delivery. Factory can only guarantee a delivery date based upon when the merchandise leaves our warehouse. We will not be held responsible for any consequences that result from freight carrier delays or failures. Distributor is responsible for all shipping and freight charges FOB our Canadian hubs. Shipping instructions, method, and delivery address and delivery date must be clearly included on purchase order. Title to goods passes to Distributor once we deliver the products to the carrier. Freight claims should be filed with the carrier. Delays caused by carrier are not the responsibility of the Factory and no refunds, credits or returns will be given if carrier is in error. Factory often gets billed from common carriers when addresses are wrong, residential deliveries are required or other mishaps occur because proper ship to information was not provided. In such cases, Factory will send a supplemental invoice to distributor for such charges.

  • Exact Quantities/No Overruns Or Underruns Charge: Due to the nature of our labour-intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G). This would only be available for one colour, one location imprints for website quantities.

  • Make & Ship : Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

  • Early Shipping: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped.

  • Insurance and Handling Charge: $2.50 (Z) per carton will be added to the invoice. All prices on the website are FOB Toronto, Calgary or Vancouver. Freight, Insurance and handling charges per carton will be added to the invoice.

  • Drop Shipments: This excel format must be used (Click here to download required drop shipment template).
    Spreadsheet is required for drop shipping to 3 or more locations.
    Drop ship list must be sent, error free, 4 days prior to assigned ship date. Revisions to drop ship list cannot be accepted once the order enters our production.
    Add $7.00(Z) for EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal.
    Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors

  • Third Party Billing: There is a $4.00(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments..

  • Shipping Weights and Freight Estimates: Weights shown on the website are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.

  • Will Call Process: In order to will call/pick up orders from our Toronto or Vancouver Hubs (will call not available for Calgary) your PO must indicate the following.
      · Name of person picking up
      · Cell phone number of Will Call contact
      · Contact email address
       · Business Name
     Hub will contact you when order is ready for pickup. (Please do not try to contact Hub)
       · Toronto Hub Address: Schenker of Canada 3210 Airway Drive, Mississauga, ON L4V 1Y6
       · Vancouver Hub Address: Schenker of Canada 1588 Derwent Way #101 Delta, BC V3M 6Z7
       · Calgary will call not available.
     Innovation ships to the Hubs every week on Friday and will call/pick ups are generally ready on the following Wednesday
     (subject to Schenker processing).


  • Merchandise found to be incorrect or defective due to factory error within 30 days from ship date, will be replaced or repaired at no additional cost after factory evaluation. For printing issues, customer must provide detailed photos selecting product randomly from the print run. Failure to provide requested images may delay in claim process. Factory may also require physical samples be returned for review at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization.

  • It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.


  • We strongly recommend all artwork be computer generated to assure the best printing results. We suggest the use of high contrast, clean and defined edges, straight typefaces, and avoid type smaller than 7 pt., or detailed artwork in small imprint areas. Our Art Department supports the Mac OSX versions of the following software programs: Adobe Illustrator, Adobe Photoshop, CorelDraw. Acceptability of artwork files in PDF format is subject to review by our Art Department.
  • Layouts: we strongly recommend the artwork submitted be laid out the way it should appear when printed. If no layout or related instructions are provided, we reserve the right to use the art provided as we see fit, using our best judgment.

  • File Formats: Within our line of products, different items are available in different printing methods. The requirements for each method are as follows:

  • For SPOT Colour PRINTING (Screen, Pad) or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colours only, no halftones or gradations).
  • For 4-COLOUR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK colour mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).
  • Personalization’s, Copy Changes and Variable Data: All copy changes and personalization info must be provided exactly as they are intended to print, in a editable text format such as: DOC (Microsoft Word), TXT (plain text) or XLS (Microsoft Excel). Complex and multi-line personalizations must be provided in a Microsoft Excel format with each line of copy split to a separate column. For example:

    LINE 1 (Name)LINE 2 (Title)LINE 3 (Sponsor)
    JohnFirst Place RunnerCharlie Burger
    CharlieFirst Place CyclistJohnny

  • Please Note: Personalization text within pixel images (JPG), scans and faxes cannot be copied and pasted and will always have to be retyped. These formats will not be accepted for personalization over 15 pieces. A data entry fee of $25.00(Z) per half hour will be applied for retyping and proofing any personalization list that is not provided in an editable format.

  • All necessary font files (OTF, TTF) must be provided with artwork that requires personalization or typesetting.

  • FTP upload instructions:

  • Large Artwork Upload - Please upload your artwork larger than 10MB here.
    (All artwork less than 10MB - Please email to

    Artwork guide lines:

    For SPOT COLOUR PRINTING (Screen, Pad) or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colours only, no halftones or gradations).

    For 4-COLOUR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK colour mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).

    Upload Instructions:

    It is preferred that your artwork is zipped or stuffed for faster upload/download. Also make sure the artwork is named after your PO# (i.e.: or PO#ABCD.sit).

    Please click the button below to proceed with the artwork upload:

  • Artwork Submission Via e-mail:

  • Send to: You MUST refer to your Purchase Order Number in the subject title of the message. Attach the artwork file(s) and include a contact name and phone number and layout instructions (if any) in the body of the message.

  • Art Review

  • Not sure if your art will meet our requirements for imprint? We will be happy to review your art at no charge to you. Email it to Please put item number and imprint method desired, if other than the one referenced for the item. We will review your art and respond back to you within 4-6 hours with any suggestions. However, please keep in mind we will not use this art as reference and it will not in any way substitute a proof for an order. You will have to resubmit proper artwork when placing your order.

  • Digital Media:

  • We also accept Mac OS X formatted CD- and DVD-ROMs.

  • Artwork Clean Up:

  • Only minimal clean up of artwork is available. Additional artwork charges of $25.00(Z) per half hour will be applied for any order in which art needs more than one half-hour of clean-up work.

  • Art Storage:

  • Artwork data files are saved for 24 months from original order date. On repeat orders with changes, all original set-ups will apply.

  • Typesetting:

  • $12.50(G) for every three lines. Add 2 days to production time.

  • Engraving on Metal Plate:

  • Setup Charge: $15.00(G), plus $2.50(G) for first line and $2.00(G) for additional lines. Engraving plates available in Gold or Silver. Please specify. Standard height is 5/8” and width is adjusted to fit each item base. Factory selects matching font style.

  • Innovation line's Commitment tO Ethical AND Responsible Conduct

  • Our Company believes we must not only meet the expectations of our customers and consumers but we must exceed them . To that end, we have adopted standards for the safety, quality and integrity of our products and processes and are committed to respecting the rights of individuals and protecting the environment. We are dedicated to complying with all applicable laws and to conduct business in an ethical and responsible manner.

  • Product Safety

  • We will comply with all applicable laws and regulations regarding the safety of products we sell. We will meet applicable recognized voluntary industry standards for our products and processes.

  • No Abuse Of Labour

  • We will not use any form of forced labour, including indentured, prison, bonded or slave labour. We will not use physical or verbal harassment or abuse to discipline employees.

  • No Child Labour

  • We will not use child labour. We will comply with all minimum age provisions of applicable laws and regulations.

  • Freedom Of Association

  • We respect the rights of employees to associate or organize without fear of reprisal or interference. If employees are represented by an organization recognized under law, we respect the right to bargain collectively.

  • No Discrimination

  • We will not discriminate in hiring and employment practices on the basis of age, nationality, race, religion, social or ethnic orientation, gender or disability.

  • Hours And Wages

  • We will comply with all applicable wage, work hours, hiring, benefits, and overtime laws and regulations. In the absence of law in a particular location relating to product safety, Labour, employment, environment or working conditions, the spirit and intent of these policies shall be met.

  • Workplace Conditions

  • We will provide a safe, healthy and secure workplace. We will abide by all applicable laws and regulations for safety and health. Proper sanitation, lighting, ventilation and fire safety protection will be provided.

  • Environment

  • We abide by all applicable environmental laws and regulations. We will manage our environmental footprint to minimize the adverse impact on the environment. We will manage our energy, water and waste systems for maximum efficiency and minimal adverse impact on the environment.

  • Subcontractors And Sources

  • We require all businesses that support our business as subcontractors, manufacturers or sources of goods to comply with all of the same policies stated in our Commitment to Ethical and Responsible Conduct Policy. All subcontractors and suppliers are required to comply with all applicable and national laws. We expect those businesses to develop and implement internal business procedures to ensure compliance with our policy.