Counsellor


CARRIER Failure/Mistake ALERT:Innovation is only responsible for shipping products on the confirmed ship date. Once the carrier (UPS/FedEx or Truck) takes delivery of your order, Innovation Line cannot control ANY circumstances beyond the carrier’s published transit timetable. We wish we had control however there is nothing Innovation can do in situations wherein there are Delivery exceptions, Pending Status with no updates, Misrouting, Mishandling, or Damages. This also includes when carrier leaves only one or two packages and not the entire order. Again, these exceptions and late arrivals or missed IHD’s caused by carriers failures are not in any way the responsibility of Innovation Line.

 

Production Times: Please consult each webpage for current Production time and order accordingly to avoid delays. If production times are not correct on actual Purchase Orders, delays will result. Also, allow extra time if proofs are required.

Price Updates: Due to worldwide events beyond our control, prices are subject to change. Please check for current pricing adjustments and updates.

Less Than Minimum Quantities (LTM) & Self Promo Orders: Currently not available due to labor shortages.

FREE VIRTUAL SAMPLE ORDER FORM

Innovation Line is pleased to introduce our Virtual Samples program designed to show your client's artwork on any of our products against a beautiful themed background. Actual product proofs are no longer necessary. Just send us your artwork and let us do the work for you. Your Free Virtual Sample will arrive by email within 24 hours. Just follow our simple 3 step process:

EXAMPLE

vspec-sample

Step1: Please fill in all fields

* Required Fields


* Customer Comments can not be more than 255 character
Step 2: Click Browse to attach your artwork
Step 3: Click Submit to send us your order
* IMPORTANT INFORMATION:
1) Artwork must be in one of the following formats: AI, EPS, PDF, PSD, TIF, JPG.
2) For bitmap (raster) artwork:
(a) Crop the image close to the edge
(b) Image must be 300 DPI minimum resolution
3) We will use our best judgment for imprint position, size and layout.
4) Low resolution artwork (less than 300 DPI) is acceptable for Free Virtual Sample only. For actual orders, artwork must meet our Artwork Requirements (see Art Requirements section of our website).
5) Your Free Virtual Sample will be emailed within 24 hours.
6) For questions or help in completing this form, please contact Customer Service.